Change, Part IX - Our User Community
There are many distinct characteristics of Artificial Intelligence that make it unlike any Information Technology-based changes we’ve experienced before. A comment from Chamath Palihapitiya of the All-In Podcast notes one characteristic. (I heavily abbreviated this quote.)
In 1932, unemployment in the United States reached 25%. If the Artificial Intelligence boom succeeds as anticipated, affecting all industries profoundly, it will drive massive productivity gains—often a euphemism for cost-cutting—which could impact employment. This might involve reducing jobs, enabling more output, or a combination: elevating workers to focus on higher-value tasks rather than drudgery.
For instance, my wife, who runs a life sciences business, views Artificial Intelligence tools as prioritizing speed over quality. She seeks the right molecule for the right disease, even if it takes years, rather than rapid production of 500 molecules. Currently, Artificial Intelligence remains in a novelty phase focused on velocity.
Impact on employment? Cost cutting? Lose the drudgery? Quality vs. speed? These are only the highlights of Artificial Intelligence-related comments. With respect to the 1932 reference, the Great Depression was economic in nature and has as many origins as there are economists. It was a time of massive societal turmoil brought about by rapid economic productivity increases from automation, specialization and the division of labor. Initially brought about by Henry Ford’s assembly line innovations in 1913. When dispersed throughout the economy it caused too much product too quickly with falling prices as a result. Corporations needed to act to survive.
The lasting legacy of this period is Fear, Uncertainty and Doubt as to what will cause another event and when it will happen again. Artificial Intelligence is creating its own Fear, Uncertainty and Doubt.
Oracle’s Artificial Intelligence Conference 2025 showed me that Fear, Uncertainty and Doubt was prevalent and top of mind everywhere. Except within Oracle and possibly People, Ideas & Objects. Though it became clear to me quite quickly. A number of Oracle presenters had their customers on stage to discuss their plans for Artificial Intelligence. Oracle was visibly frustrated with the responses, going as far in one of the discussions to say “this is an Artificial Intelligence conference, what specific Artificial Intelligence features are you planning.” Only to be rebuffed by their customer once again.
There’s a wall between producer officers and directors and People, Ideas & Objects. One that has shown a persistence that will survive. If officers and directors have provided any leadership in this industry, it is in building this wall to keep people such as us out. The remainder of their organizations are now finding the comfort and support they need in adopting fully the Artificial Intelligence-induced, Fear, Uncertainty and Doubt posture of abstinence and avoidance. This resistance to Artificial Intelligence is what is happening now in North America regarding Fear, Uncertainty and Doubt about Artificial Intelligence. Fear, Uncertainty and Doubt may be a fad, but for how long and what are the long term consequences to those who adopt it.
This upsets our apple cart in many ways. Today’s division concerns us in terms that we may not be capable of carrying the freight of what we think we need our user community to pull. Members of our user community would be heavily ostracized from oil & gas and yes socially too. We haven’t lost the support of those that covertly support us, however someone will need to explain to me why our recruiting grounds in oil & gas have not diminished.
Therefore we need to open the grounds of our recruiting of our user community and service providers to ensure we achieve the development horsepower we need. We understand people’s trepidations and can’t argue with them. There are those who can fill the role we have from outside oil & gas who’ll approach the design and development with fresh eyes. I went through a similar phase, although on a much smaller scale.
While I was in audit, we went through the introduction of the personal computer. Spreadsheets were invaluable and databases were gold mines. (Who remembers lugging an Osborne around?) Yet there were many, I would suggest at least 25% during this introductory phase, who refused to touch a computer. They were raised on 14 column worksheets with pencils and were proficient with those, so they believed. Most were near retirement and were supported as there was nothing that could be done with them. And some lasted into the mid 1990s. There are a few lessons here which we can apply to our current Artificial Intelligence-related situation. In a paper from Damioli, Giocomo entitled “Is Artificial Intelligence Leading to a New Technological Paradigm?”
Moreover, the broader concept of “techno-economic paradigm” is based on the realization that technological evolution is cyclical by nature, where extended periods of gradual accumulation are (rarely) punctuated by radical and disruptive changes. In this framework, the diffusion of radically new technologies with the emergence of a new technological paradigm brings about the need for fundamental socio-economic changes that should be widely spread across the society. This interaction initially implies a “mismatch” between the potentialities of the new technologies and the inadequacy of the current institutional setting; this mismatch often leads to a productivity slowdown (the so-called Solow’s paradox, [Solow 1987]), which can be solved only through a substantial upgrading of the societal and institutional framework (“match”) (see [Draka et al. 2007]).
To compare the introduction of the personal computer to Artificial Intelligence is the equivalent of comparing Orville Wright’s planes to the F-35. People, Ideas & Objects suggest the velocity and momentum driving the trajectory behind Artificial Intelligence is much steeper and non-linear in nature. A characteristic we’ve possibly not seen in prior technological trajectories. Although we can draw parallels to the personal computer’s introduction, we’ll experience far greater societal change and productivity gains from those who adopt Artificial Intelligence technology.
