21st Century Service Providers - Part II
Summary of Our User Community Members
In the second paper of this 21st Century Marketplace Vision series, we discussed the role and responsibilities of our user community. If we were to summarize what the industry needs from them, it is leadership in the accounting and administrative domains of oil & gas.
Each member of our user community is licensed to manage a specific domain or process within Synallagi software. Their role is to deliver Synallagi software and service through their service provider organization to the industry at large. This delivery combines the explicit knowledge captured in the software with the tacit knowledge applied by their service provider organization.
What Synallagi proposes is a radical rebuilding of the oil & gas industry to address the business issues identified in Part I: Issues of this series. These are issues the industry has failed to resolve for the past half century. Today’s Information Technologies now make it possible to support a new organizational structure in which our user community and their service provider organizations are formed from the transfer of producers’ administrative and accounting resources into a more specialized, accountable, and commercially effective structure.
Through shared infrastructure, hyper specialization, the division of labor, and other features of Synallagi, People, Ideas & Objects offers producers a compelling value proposition. Reasonable assumptions suggest that the number of people required to populate these roles within our user community and their service provider organizations will be materially smaller than the number currently required to account for and administer the industry. It is also reasonable to expect that only a limited portion of today’s administrative and accounting professionals will be interested in these roles. These two facts appear to be synergistic.
The prevailing assumption may prove largely correct: a substantial portion of the work people currently perform will be absorbed by Artificial Intelligence. That raises the obvious concern that humans may be displaced in significant numbers. However, an alternative and more constructive outcome is also possible. Rather than mass displacement, Artificial Intelligence may materially improve the quality of life for most people by changing the structure, duration, and value basis of work itself.
Prior to the Industrial Revolution, the standard working year was approximately 3,000 hours. Today, it is generally understood that a full-time position requires approximately 1,700 to 2,000 hours of work per year. It is reasonable to ask whether, in the near future, the standard full-time work commitment will be reduced again, perhaps to something closer to 900 to 1,000 hours per year. This may be the more probable outcome. Artificial Intelligence will assume responsibility for a meaningful portion of the work that previously consumed human time, while humans will be redirected toward supervision, judgment, design, governance, accountability, and higher-value decision-making.
The critical issue is not simply whether Artificial Intelligence replaces tasks. The more important question is whether Artificial Intelligence generates the incremental value and profitability that employees previously contributed through time-intensive work, while the employee’s remaining contribution becomes equally valuable through higher-quality, higher-leverage activity. If that occurs, their compensation will become less dependent on hours worked and more directly tied to value creation, profitability, accountability, and measurable contribution.
This aligns with the compensation structure we are developing for our user community and service providers. Their compensation will not be organized around the traditional industrial measure of time alone. It will be configured and managed through our Targeting Framework, which will be described in detail in a forthcoming paper in this series. A Targeting Framework aligns compensation with the value, profitability, accountability, innovation, and performance generated for the oil & gas industry through Synallagi. (See Appendix I, Our User Community Compensation.)
Those most inclined to pursue leadership roles will likely be the first to move toward our user community. Others will occupy what might be described as hands-on mid-management roles, administering Synallagi software, supervising its automation and autonomous Artificial Intelligence functions, and delivering the tacit knowledge that service providers bring directly to producers.
Recruitment for our user community and their service provider organizations is therefore inherently limited. It is an opt-in process. Participants will determine their own acceptable level of career and financial risk and decide accordingly. Participation is subject to an application process, and prospective participants will receive a clear understanding of the work and its requirements before they are asked to commit fully to the change.
Our user community members are individually owned and operated organizations in which People, Ideas & Objects have no financial interest. We license them to envision, architect, design, and develop the specific software producers will need. The basis of our user community member’s license is the exclusive right to manage a specific domain through their wholly owned and operated service provider organization.
Historically, we have stated that this work was undertaken with direct input from oil and gas producers themselves. That phrase is imprecise and, in hindsight, materially incomplete. It may suggest that producer firms alone were the source of industry input, when the intended meaning was always broader. The development of Synallagi depends on the full North American oil and gas ecosystem, not merely the producer firm perspective.
The correct scope includes our user community, service providers, engineers, geologists, accountants, administrators, contractors, service industry firms, financial participants, technology providers, Artificial Intelligence specialists, and the wider range of disciplines required to rebuild oil and gas accounting, administration, operations, governance, and marketplaces. Producers are participants in this environment, but they are not the exclusive or dominant source of operational knowledge.
People, Ideas & Objects remedial effort is to correct this language going forward. We will no longer frame the work as producer-directed or producer-defined. Instead, Synallagi will be described as ecosystem-informed, user community-led, service provider-enabled, and technologically supported. This more accurately reflects the structure of the work, the source of its knowledge, and the institutional model required to establish a culture of reserves preservation, performance and profitability.
Another error we seek to correct in the definition of Synallagi is the methodology of how our user community earns the domain of user community license they’ll own and operationalize through their service provider organization. In prior discussion we noted that Artificial Intelligence would be used to assimilate the contributions of all of our user community input and then designate who contributed the most valuable. We now wish to change that to:
Artificial Intelligence-based license allocation is a high-risk governance topic if not framed carefully. Allocation of exclusive service provider licenses cannot appear arbitrary, opaque, or merely algorithmic. It should be positioned as an Artificial Intelligence-assisted recommendation process, subject to governance, review, appeal, audit trails, conflict-of-interest controls, and People, Ideas & Objects’ final authority. Otherwise, the license allocation model could create perceived unfairness inside our user community.
A Summary of Service Provider Organizations
The role of the service provider is more operational in nature. Service provider organizations are responsible for the day-to-day accounting and administration of oil & gas processes. Some may initially assume these positions will be drone-like, defined by repetitive output and limited discretion. Nothing could be further from the case.
Just as our user community members will have a high level of interaction with oil & gas engineers, geologists, accountants, administrators, contractors, service industry firms, financial participants, technology providers, Artificial Intelligence specialists, and the wider range of disciplines required to rebuild oil and gas accounting, administration, operations, governance, and marketplaces. Their service provider organizations will have equally significant operational relationships with them. In many respects, they are the eyes and ears, feet and hands of our user community members. This is particularly important during initial software implementation and during scheduled deployment of Oracle and Synallagi quarterly upgrades.
If a service provider is responsible for one aspect of a regulatory domain, it will become expert in that domain (subject to rotation) and use that expertise to ensure producers always achieve the most profitable means of oil & gas operations. This includes anticipating changes in the business environment, interpreting regulatory developments, and ensuring that the software reflects these changes in a timely and accurate manner.
If a service provider is responsible for a process element within the Material Balance Report, it will understand both its own domain and the up and downstream effects that changes in other areas may have on its process. The service provider must maintain awareness, interpretation, and advocacy within its domain to ensure producer profitability remains the governing priority.
As employees of a user community member’s organization, service providers operate within a team responsible for managing a defined process across the industry. They are able to influence change through the exclusive role of our user community members in architecting, designing, developing, and innovating the software for that specific process.
They will use the most advanced technologies to ensure their process is operational, functioning as designed, and continuously tested for accuracy and effectiveness. Their role is not to interfere casually with the process itself. Rather, they are custodians and supervisors of the machines, automation, and Artificial Intelligence used to conduct the work.
To organize the diverse population of service providers into a coherent and manageable framework, the development of a comprehensive taxonomy will be essential. We anticipate classifications such as process-domain service providers, cloud infrastructure service providers, coordination service providers, Artificial Intelligence governance service providers, and audit and compliance service providers, among many others. As our user community and their service provider organizations evolve, additional classifications will naturally emerge to reflect increasing specialization and the division of labor.
The Industrial Command & Control software being developed by People, Ideas & Objects and our user community may provide the foundation for identifying, organizing, supporting, and coordinating these classifications. In doing so, it will help ensure that the appropriate expertise, responsibilities, and capabilities are consistently aligned with the operational requirements of the North American oil and gas industry.
