Note to Reader. I am publishing the "Plurality" document I frequently refer to in this blog. This will enable searching based on the text within the entire document. The word count is approximately 35,000 words and is provided as background for the discussions.
A number of technology changes have occured since it was originally published in 2004. IBM has chosen not to support this effort, and as a result I am replacing the components of the technology architecture as the opportunities and needs require. We are moving to the Sun strictly for their support of Java, and the synergies of the visions. As I recently noted, Ingress would be the database that we will use. Other then that, I have chosen to host the entire development and operating environment on Sun's Grid and as funds become available we will secure those resources.
References are to the literature noted in the bibliography. So here it is, warts and all. I hope you enjoy it, any and all comments are welcomed and appreciated.
Thank you
Paul Cox
Today we need to better understand the subtlety of the implications of technology. Organizations are entering a time period where technology is providing a level of infrastructure that permits its proliferation and adoption that is firstly insidious, ubiquitous and with possible or probable implications that are not fully understood? Three generic examples are cited to show the cause and effect of technologies on an unsuspecting audience of users and businesses.
They are, the downloading of MP3's and Apple's iTunes, PowerPoint as a presentation tool and SourceForge.net. The first two, MP3's and PowerPoint contain warnings of not fully understanding the impact the technologies will have, with the third example expressing the threat that self organizing teams present as an organizational alternative to the comparatively inefficient hierarchical based organization.
All these examples share the same symptomatic cause and effect that the user is attempting to achieve, that is, to acquire what they want through the path of least resistance. The other major new thinking that may develop is that intellectual property and knowledge management are by far the most important aspect of a firms assets, and that they are very temporary as an advantage, aging in quarters, not years. Included within these intellectual property attributes are the organizational innovative capability, or appropriability and IT resources. I am citing this point to reflect that the competitive nature in business today is rapidly changing on all fronts.
MP3's and Apple's iTunes.
The following is a good example of how technology can become disruptive to a well-entrenched business model. Downloading of MP3’s and the effect it has had on the music industry should be well known at this point. The phenomenon of least resistance showed itself through otherwise very honest and hardworking individuals, knowingly breaking the law. These thefts were justified in the users minds by a variety of excuses, and with all that has happened to mitigate the effects, little if anything has been done to stem the waning tide in the revenue of the musicians and music companies. This is also not a recent phenomenon, copying records onto cassette tape was a concern in the 1970’s with the development of the cassette recorder. The downloading issue has been raised as a result of the selection of music made available through the networked user seeking the path of least resistance.
Initial attempts to shut down the vehicles (Napster) proved fruitless as the website's were only replicated quickly, and in far greater numbers, effectively providing users with more outlets in which to acquire their music.
Apple iTunes has provided a strong business model that appeals to the user and provides them with the ability to use their music in the fashion that they have always wanted. This is currently working effectively, with the full support of the law and under contract with the music distribution companies. In hindsight the record companies, in seeking Apple's help, might soon realize they invited a Trojan horse into their camp.
iTunes appears to be the application that users and musicians need as a portal for their communications and distribution of their products. This enabling an alternate solution for communication and distribution of music, which might eliminate the “music business” as represented by Time Warner, Universal and Sony.
All of the machination's conducted by the music industry to control the intellectual property of their distribution copyright, has only provided the music user and musicians with the ammunition and motivation to further eliminate any goodwill towards the music industry. Which musician will be the first to distribute their new music to their fans via iTunes, and how much less will they be asking? ITunes is the only system that maintains the musicians rights of intellectual property, which is another aspect that the competition does not appear to understand. Disintermediation of the music industry will most certainly be the result of these activities.
NASA's comments regarding the dangers of PowerPoint.
We have witnessed the recent NASA comments regarding PowerPoint presentations that place that product in the category of the real “killer app”. I interpret NASA's comments not so much as blaming PowerPoint for the failure of the space shuttle, but more for the phenomenon that users would seek the path of least resistance in getting their message across. We all inherently understand the point that NASA is attempting to make.
The ubiquity of PowerPoint presentations is as a result of their inherent ease of use and effectiveness at selling a message. Any attempt to eliminate the product from within an organization would be devastating to its internal communicative capability. The product works effectively for the reasons that it is used for.
The future implications are that any attempts to eliminate PowerPoint would be more negative than positive, the PowerPoint presenter and viewers need to be cognizant of the limitations of the application, which unfortunately they now are.
SourceForge.net
SourceForge is not a name that many people would have heard of before. And many will not hear of in the future. This is good example of how minor changes in a business model or technology could have significant implications on how the organization of commercial enterprises becomes redundant and therefore effectively disrupted.
Sourceforge.net is the open source vehicle used to download and manage the open source code that a user wants. It is also the forum where like-minded developers organize and work to build the better, and “free” code that is provided to anyone who wants it. This is strictly on a volunteer basis with the altruistic objective of building better software and is not guided in any form or fashion as a result of anyone’s policies. The Linux, MySQL, Darwin, and other software are being developed through this medium. Self-organizing groups of developers, motivated by similar causes, located throughout the world are tied together through CVS (Concurrent Version Systems) to produce the code they seek. Most never meet the other developers, ever.
This environment has developed over the last few years from a small community to a reasonably moderate size of 800,000 developers working on 80,000 different projects. Mostly organized in an ad-hoc and informal manner, these developers have produced software of the quality that Linux is now the alternative operating system used by IBM, Sun and other vendors, and is beginning to be the preferred system for many corporate servers and considered for the desktop.
SourceForge.net is so significant that it may render the corporate IT infrastructure unworkable in the short to mid-term. This is a pretty bold statement regarding a completely irrelevant and mostly unknown organization. The announcement and an explanation of how this might occur is as follows.
On December 16, 2003 SourceForge.net distributed the following announcement to their membership through their site wide mailing list. The announcement had three components of the same theme.
These were:
- Donations could be made to the overall SourceForge.net organization.
- Donations could be made directly to the project of your choice.
- Donations could be made to the specific developer of your choice.
This one change in the business model of SourceForge.net will provide the economic means for the developer to live in what he may have always considered to be his career objective of full independence, freedom and a means of financial independence. This will provide developers with the confidence and capability, and who may have been moonlighting through SourceForge.net as a means to hone his / her craft, with the motivation to commence drafting that resignation from their day job and securing their long term intellectual property value.
This, of course, won't be all of the corporate IT staff, just the ones that have achieved the level of sophistication and capability that can and usually is measured in the quantum's of 10, 20 and 30 fold to the standard. The technical workers that preferred to work on building their craft outside the organization they work for.
Although the losses may be limited to a handful, they are the critical ones who are known for their capability and will be able to make significantly more money through SourceForge.net than through any other means they could have imagined. They will be further motivated by the fact that their previous employer may become their greatest supporter. Which opens the other side of this threat, namely the opportunity for the companies to acquire several of these high quality developers through
SourceForge.net.
Recently SourceForge.net started a company that provides software tools for corporations to hire and manage the source code through SourceForge.net. The following two url’s are to that company, VA Software and provide the information necessary to understand this opportunity. Of particular interest are the members of the board of directors. (http://vasoftware.com/)
Corporations may look back on their decision to use Linux and other open source code as their biggest error. After all what were they thinking, you don't get anything for “free”!
IBM WebSphere technology’s introduction in oil and gas.
There is a need to look at the past ten years in a different perspective in order to fully appreciate the scope of the concern that this research has for the hierarchical organization. This research is asserting the impediment to further progress is the hierarchical organizational structure or bureaucracy. And by invoking Dr. Anthony Giddens Structuration theory, which states society, individuals and organizations need to move forward together, or not at all, any disparity in the pace of change in one has to match the others, or failure occurs. Dr. Orlikowski’s model of technology structuration also becomes progressively more important during this discussion.
It is implicit in this thesis’ hypothesis that at this time, society and individuals are or have moved on, and the organization, as represented in the hierarchical corporate organization is impeding further progress and performance. Alternate organizations are forming, or can be formed quickly and efficiently to eliminate the need for the organization in its hierarchical form.
The hierarchical organization is directly supported through many tacit and explicit support structures. Key among them is the ERP system that represents the largest single IT investment of an organization. Support systems that provide the hierarchical capability, and specifically the ERP system, are now under direct threat of an insidious and contagious technology. This technology accelerates the organization’s performance to that which is matched by the performance attributes and expectations of society and people. Or as Dr. Dosi (1988) states, “technical progress generally exhibits strong irreversibility features.” This “progress”, as demonstrated in the prior technology examples is impossible to stop and needs to be fully understood and embraced as the only tactical and strategic method of dealing with it. (p. 1144)
There has been much debate in the past few years as to whether technology was evolutionary or revolutionary. These past years have provided cold comfort to those who believed the best days of technology are behind us and that will be the end of the bubble, and the geeks. I am asserting that the technology revolution sustained a serious blow to its credibility and capability during the past four years. The only requirement for the technical revolution to continue is for the coup to trigger the signal. Metaphorically speaking, of course.
I perceive these technologies to be a threat to the status quo of an organization because of the inherent ability of the technology to reproduce itself quickly. A good analogy would be the differences between a user that is networked and a user that is not. Contrast the abilities and productivity of a worker in the networked world with one of 10 years ago, where no public network, applications or communications occurred, compared to the ubiquity of today. No one would deny the impact that the Internet has had on an individual’s productivity. The easy access to abundant and inexpensive data and information, communication and new applications has provided a base of infrastructure that has facilitated innovation in all forms. This analogy is strengthened giving the significant impact that Dr. Dosi’s work on innovation will have in the future.
The analogy of the worker over the past ten years is directly applicable in this instance. The difference being the individual is replaced for the purpose of the analogy, and represented by the organization. As opposed to having independent and unconnected islands of information and capability, there is a collective and co-operative interconnection between trading partners where more of everything is shared and learned through the enhanced collaboration of internal and external, self-organizing teams.
Today many individuals have sought refuge in the collapse of the dot-com bubble to justify their refusal and incapability to fully exploit the technology resources that they have been provided. An inherent inability to learn the technology is a phenomenon associated with older generations that have a complacency or satisfaction with the status quo. This is leading them to be functionally illiterate in the working world of today, with only a vested pension, years of service or rapidly depreciating tacit knowledge that enables them to maintain their illusion of technology. Ultimately this will be at significant cost to those individuals.
This scenario is not an alternative for the organization. Failure will occur swiftly to those organizations that cannot compete against the swiftness and productivity of self-organizing teams.
Revisiting the earlier comments about SourceForge.net reflects few organizations could be organized with 850,000 developers working on 80,000 projects. The key is not so much the volume, but the associated quality of the products. Linux is unquestionably the champion in comparison to the Microsoft Windows alternative as are many of the open source products. To now transform the organization into a method for developers to earn their living may be the most productive and effective means of deploying those resources. The benefits derived from this organization can be distributed over larger populations of users and in collaboration with like-minded individuals or organizations.
Like many of the individuals that refuse to understand, learn and exploit the technologies of today, some corporations may decide to ignore the opportunity and focus on the threats that are introduced through these technologies or reflect that it is not particularly relevant. However, unlike the individuals described as rejecting technology, through the competitive marketplace corporations will be rendered ineffective and inefficient far quicker than their human counterparts.
Application of this point regarding oil and gas is particularly revealing. Through the process of this research it is apparent that the susceptibility of the industry to this risk is high. The saying that to be forewarned is to be forearmed might be pertinent and should be heeded by industry.
One point that this research has noted, is that this issue has created a polarizing effect between members of the companies. The scope of change crosses all boundaries within an organization.
The senior IT managers are almost unanimously concerned about the possibility of the toolset rendering the technical infrastructure ineffective. Their efforts to have an ERP system function effectively as required in these large organizations has been tremendously difficult and is not something that should be experimented with. Some of the comments regarding the research are:
- We have that all operating in our company now.
- This is too significant a change to be contemplated by anyone other then the CEO, CFO and CIO.
- Unwilling to support or sponsor the research. Emphatically unwillingly.
In many ways they have worked to fulfill their obligations to the company and now are subjected to serious threats that are beyond what they have the authority to consider. They are the managers, not the change agents.
The following is a direct response to the issue of management push back just described, and was cut from a .pdf document and is quoted verbatim.
“Web services are programs that allow systems to interact with each other over a network. They leverage open standards and the power of the Internet to allow businesses to interact with each other more easily than ever before. Because businesses have a rapidly growing need to work more closely together, the ability of Web services to support that activity in a standard, well-defined manner, have generated an enormous amount of interest and activity in the Web services arena.”
“Of course, along with all the excitement comes a great deal of buzz, which can easily make you think that Web services are just another over-hyped technology. Although there is hype surrounding some aspects of Web services, Web services and the underlying XML technologies really do have tremendous value for today's enterprise.”
“In this tutorial series we will show that Web services, while not a silver bullet, may change forever the way you integrate business processes. This applies to integrating with other companies' processes or with your own internal processes. They are the next logical step in the evolution of the Web. With Web services, we are moving to a new stage of e-business where businesses can exchange services and integrate business processes with one another.”
“This brings the issue of Enterprise Application Integration (EAI) to another level, where you can incorporate multiple companies into a single business process, as well as more easily incorporate multiple business processes from one company into a single process.”
“Driven by these important business needs, the Web services world is evolving rapidly and there is a great deal of innovation, clarification, and specification occurring. Among the important developments are the following:”
These direct quotations are from an IBM document, the italics were added to highlight the parallel comments to the warning contained within this research report. It concludes the introduction by stating
“In short, IBM’s “WSDK” provides an entry-level platform and supporting toolset that make it simple and straightforward to create Web service-based systems. It will let you explore this emerging world of Web services and see what all the excitement is about.”
Source is page 2 of “ws-intwsdk51ltr.pdf from IBM.
This comment is written by IBM and reflects a similar message to the one being presented. The message is that IBM is providing this infrastructure; along with their Eclipse development environment to developers for free, which reflects two further points that I impute from this and other observations. The customers in many industries are resisting the changes that these toolset and technologies introduce, and IBM is moving the product into the hands of the developer in order to ensure that IBM earns a substantial position in the marketplace of web services and get the ball rolling in a difficult technology politically and conceptually, but not technically.
In reviewing both Giddens and Orlikowski’s theories of structuration (and understanding the time frame of the late 1980’s and early 1990’s in which they were written) one recognizes the absolute brilliance and value of these individuals’ work. A comprehensive review of their models is highly recommended. However their brilliance may be overshadowed by the efforts of IBM to deal with specific issues regarding the technology inherent in Domino and Notes over the past two years. In retrospect I believe there is a tacit understanding of Orlikowski’s theories represented by IBM “middleware” product strategies. IBM’s inability to penetrate the marketplace with Lotus Notes as envisioned has been a frustration to its advanced users and developers as well as, we assume, IBM.
Overcoming these problems and applying Orlikowski’s model is clearly the strategy that is being employed very effectively by IBM. It is also not surprising that much of Orlikowski’s consulting work has been in the area of the deficiencies that organizations experienced in integrating Lotus Notes.
IBM has as much to lose from Web Services as they do to gain, as they operate in a very competitive marketplace. IBM poorly handled Microsoft and the changes due to the introduction of the PC in the 1980’s. This lead to a significant decline in their organization and in the early 1990’s, recall they were barely able to register mention to the “might” of Microsoft and Intel. This paper would assert that IBM came too close to meeting its demise and has learned substantially from that lesson. Applying the velvet glove and reacting to market changes is no longer their modus operandi. They are aggressively changing the market landscape in their favor to ensure their competition remains behind.
It is critical to understand that Giddens structuration suggests that power be asserted to create new capabilities for the changes in organizations to occur. Through IBM this power has been exercised and the capability exists. The only requirement remaining at this point is for the organizational change to occur. On the basis of this theory these changes will occur with or without management support.
During her consulting Dr. Orlikowski frequently referred to the work of Thomas H. Davenport. This work documents that collaborative computing does not lead to collaborative work environments. Policies and procedures need to be set by management to facilitate collaboration. Key to the policies is the need for alignment of collaborative incentives, training and organizational culture is consistent with the toolset.
Organizations may believe their ability to control technology introduction is through the restriction of financial resources necessary for users to acquire the license to Workplace. This also has been considered and dealt with at IBM in the following manner. One form of the license that is available to developers is an "Extranet Server License" that provides the ability to license it to as many “outside users” as possible. This, of course, is at no cost which immediately waives the token $93 charge for the license. Therefore if I as the president of Genesys® deem someone a consultant of Genesys®, and provide them with a fully paid user license, this provides them with further unlimited use of the server and software and allows them to distribute the Workplace software to anyone, anywhere and for whatever reason. Or alternatively, this author could send certain staff an URL to Genesys®, server that permits them to use the product as they see fit, and this could in turn, in a very short period of time, enable Genesys® to have each and every staff member in your organization working off this product at the total cost to Genesys® of $93 and your organization $0.00. Astute technical readers will learn that this entire process can be conducted initially through port 80 (Web Browsing). This is, in my opinion, a reflection on the importance and value that IBM has placed on Web Services as their future and a very well executed and implemented product strategy.
To further exacerbate these issues, Workplace provided upwards of 80% reductions in phone calls, phone messages and conventional internal emails. This is mentioned on IBM’s website demos. This is certainly a significant advantage and provides a capability to concentrate the overuse of those channels of communication. However, it should be evident that Workplace provides a far more efficient mode of communications then the other channels. This creates an even greater issue with respect to the impact that Workplace could have on an unsuspecting producer. Understanding the user’s propensity to seek the path of least resistance, Workplace has the potential to revolutionize the organization’s communications as well. This is one of the key aspects of the ability of the “other” participants on the joint operating committee to be able to use another producer’s capability if introduced to this facility. The ease of extending the collaborations between committee participants will enable the acceptance and use of the toolset.
Of particular interest will be the management discussions that are carried out during their various meetings. To now conduct these meetings asynchronously codifies the understanding and reflects the ability to have individuals that would otherwise not be able to participate learn and contribute to the discussions. A further capability is the ability to reduce managements time to the salient points that need to be addressed, and eliminate the management time required for physical attendance, the logistics of attendance and the unnecessary time lost in scheduling.
This tool’s power is unmatched in this author’s opinion. With this power comes significant gains in competitive advantages to those that are able to implement the technologies effectively, and disaster to those companies that are unable to pro-actively deal with this threat.
Resistance is futile. The cause of current resistance is clearly understood. Companies have struggled for several years, and maybe for a decade to have the promise of ERP systems operational and functioning within their organization. From what I have seen in a few instances the results have been very successful. Web Services now challenges the entire infrastructure of the installed base of applications, communications and systems infrastructure that are otherwise in excellent condition and in many instances at the beginning of their useful life.
The challenge that Web Services presents is two fold. The managers are not interested in tearing down what is operationally efficient. Why would they? Secondly, the infrastructure is under attack by an insidious technology that is impossible to ignore, yet has the potential, if not managed pro-actively, to create serious issues for the current software infrastructure and organizational structure. What purpose will there be for a structured hierarchy with its associated bureaucracy when self-organizing teams are able to perform more efficiently and effectively? An ERP system designed for facilitating the hierarchy is just as redundant.
The moment in time that an organization realizes this technology was introduced somewhere in their organization, and as a result of the manner of its use, the questioning of the integrity of the organization’s data begins, or not. It should be asked as well, how many developers have downloaded these technologies from IBM and conducted the Web Services training that is being offered for free?
This scenario may occur in a short period of time, or not. It should be asked where within the organization will this first appear? Will it be in the scientific areas, or the financial? The purpose of this research is to plan a proactive change management and knowledge management procedure to install the Workplace and IBM infrastructure toolset within the organization. Ensure that it meets the criteria of the management’s policies, that those policies in turn are designed to support the exploitation of the technology. These planning components are contained within Genesys® Software Corporation’s February 2003 ERP proposal’s recommendation of the “study period”.
In Dr. Noel Tichy’s book, he references Kaplan (1964), which states. “I have found that if you give a little boy a hammer, he will find that everything needs pounding.” (p. 291) However, this comment also adds significant credence to the issues discussed in this document namely that IBM’s workplace tool may be picked up by individuals seeking the alleged path of least resistance. And just as the little boy hammered everything, individuals will find the tool effective in many applications affecting their work, further exacerbating the issues regarding the ability of organizations to deal with these problems without the appropriate planning and strategy formulation.
It is this author’s opinion that much of the change management initiatives that are driven by SAP integration are to facilitate the tools use. I believe this to be symptomatic of the Theory X method of management in that people need to be monitored and controlled in order to be productive. The Theory Y implementation would assume that people want to work and only need to be supported to do that work. Theory Y is consistent with what Dr. Dosi has asserted as required for innovation.
In the previous analogy of the boy with the hammer, if the staff where to find the “hammer” or in this instance, the Workplace tool, would they soon learn that that a square peg will never fit into a round hole? (The SAP application?) I frequently refer to the behavior of groups as that which is consistent with how the Buffalo were almost rendered extinct. That the analogy of the abuse of the Buffalo is not dissimilar from the current expectations of consumers regarding energy. When the individual sees the Buffalo analogy they begin to appreciate the industry clearer, at which time I point out why the analogy is not valid. The analogy is rendered invalid when it is explained that the Buffalo were a renewable resource, had abundant alternatives readily available, and the economy did not live or die with or without its existence. These two analogies combined reflect another odd behavior. The behavior was the North American Natives effectiveness in killing Buffalo by running them off a cliff. It somehow draws the conclusion that SAP’s behavior appears consistent with the Native Americans. My point is this, it begs the question, what would have happened to the Buffalo if they just stopped running? Today companies have to stop the SAP styled Buffalo jump and consider other alternatives.
Overall there is some good news. There is actually very good news in that Web Services are able to interface with legacy ERP systems in a very progressive manner. This technology can be managed in an effective manner to initially build off the legacy ERP and provide a direct transition over a reasonable period of time to accommodate the organizational and incremental technical change. This requires proactive management in the form of the appropriate change management initiatives that facilitate the innovations that provide the future sustained competitive advantages of the firm. These change management initiatives need to be orchestrated by management through the appropriate “change agents” (Genesys®) providing the counter management thinking to achieve the drive to change, and technology development.
Being the “Change agent” is where Genesys Software Corporation has positioned itself in order to offer these software development and research services as a web services integrator to oil and gas producers. Please review the Genesys Software Corporation strategy summary provided in the February 2003 ERP proposal. It is also explicitly stated in Genesys®, February 2003 that these technologies need to be studied and adopted. The value proposition and overall strategy remain as they were documented in February last year, only the urgency in which firms should act is being revised. Genesys® has developed a full service solution to this issue, and is prepared to provide those potential clients that express an interest through the distribution of this research report.
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