OCI Research & Capabilities, Part IX
Controlling Operations Through the Job Order System
I have a few more comments to make about the coordination of markets through the “Dynamic Capabilities Interface” of the Research & Capabilities module. It might seem that we are contradicting ourselves when we criticize the bureaucracy yet put in place such extensive coordinating mechanisms to control an oil & gas field operation. The difference between bureaucracy and operational control is a matter of decision rights and authority. One of them, the bureaucracy, is redundant. I will also show the appropriate level of control implemented in the People, Ideas & Objects system is implemented through the Job Order system.
Multilateral and multi-frac wells are large and expensive operations. For that matter drilling a conventional well is a large risk for most producers. The need for operational control is not something you want to have but necessary. The need to integrate the oil & gas and service industries to the level discussed here in the Preliminary Specification is a complex and expensive undertaking. One that fits within the Preliminary Specifications budget. And also within the scope of the People, Ideas & Objects fourteen module application in its initial commercial release. The scope of change we create when we recognize the Joint Operating Committee as the key Organizational Construct here is dramatic. To achieve integration between the oil & gas and service industries, we need to have this type of approach to make operations successful.
It is in Professor Langlois' paper “Competition through Institutional Form: the Case of Cluster Tool Standards.” that he strikes the right approach in terms of the issue of the Preliminary Specification and these software developments.
Industrial economists tend to think of competition as occurring between atomic units called "firms." Theorists of organization tend to think about the choice among various kinds of organization structures - what Langlois and Robertson (1995) call "business institutions. But few have thought about the choice of business institution as a competitive weapon. p. 1.
In terms of operational control the “Dynamic Capabilities Interface” provides a means to have everyone on the team focused on the same plan. Everyone knows what the plan is and everyone knows what everyone else is doing. Now we need a means to monitor, execute and control the plan. In the “Planning & Deployment Interface” as throughout the Preliminary Specification users will have access to the “Job Order System” of the People, Ideas & Objects application. This will provide the ability for a member of the operational team, with the operational authority designated in Industrial Command & Control, to issue a Job Order. This will enable them to execute any operation. Nothing is done during the field operation without the appropriate Job Order being issued.
This next quote is from a Berkeley study from 1989. This was a time when the Japanese and the Americans fought over dominance in microchip manufacturing industries. Apparently the two industries were configured quite differently, as Berkeley notes below. And it is the Americans that dominate the industry at Japanese capitulation. The organizational structure of these industries is interesting over thirty five years later. Professor Richard Langlois' paper "Capabilities and Vertical Disintegration in Process Technology: The Case of Semiconductor Fabrication Equipment."
In one of the few contemporary academic examinations of this industry, a study by the Berkeley Roundtable on the International Economy concluded that;
with regard to both the generation of learning in production and the appropriation of economic returns from such learning, the U.S. semiconductor equipment and device industries are structurally disadvantaged relative to the Japanese. The Japanese have evolved an industrial model that combines higher levels of concentration of both chip and equipment suppliers with quasi-integration between them. Whereas the American industry is characterized by levels of concentration that, by comparison, are too low and [by] excessive vertical disintegration (that is, an absence of mechanisms to coordinate their learning and investment processes) (Stowsky, 1989, p. 243) p. 6.
My point in highlighting this is that we rely heavily on the decentralized service industry marketplace to provide the oil & gas industry with the products and services it needs. We however, also provide the Joint Operating Committee with high levels of coordination of any operation during times it employs the service industry. This is not a contradiction. One is a market, the other is the market's operation. The oil & gas industry depends on a highly innovative service industry and this will be expected in the marketplace. It also demands precision in its field operations. Innovation will arise from both, however, not at the expense of control and coordination. In Professor Langlois’ paper “Organizing the Electronic Century.”
Thus in radio it was not the case that an integrated path of learning within a large firm gave rise to innovation; it was rather that innovation, channeled within a particular structure of property rights, contained the path of learning within a single large firm. p. 16.
Modularity in Systems and Organizations
We have discussed modularity many times in the Preliminary Specification. With fourteen modules in the specification we have relied heavily on modular principles to ensure usable systems. We will now take modularity deeper. We have discussed the unique organization created to complete a field operation. These unique organizations are derivatives of the Joint Operating Committee and include service industry members. They are authorized, controlled and operated in the People, Ideas & Objects system through the “Dynamic Capabilities Interface,” “Planning & Deployment Interface,” “Industrial Command & Control,” “AFE,” and “Job Order” systems to name a few. These make up a modular system that is part of the “modularity” benefits we are seeking to achieve in this temporary organization and the Preliminary Specification.
Looking at operations in the field through the lens of modularity can help us deal with complexity and simplify the interactions between the different situations and people. From Professor Richard Langlois' paper “Modularity in Technology and Organization.”
Modularity is a very general set of principles for managing complexity. By breaking up a complex system into discrete pieces - which can then communicate with one another only through standardized interfaces within a standardized architecture - one can eliminate what would otherwise be an unmanageable spaghetti tangle of systemic interconnections. p. 19.
Having difficult systems interconnections is a minor issue when compared to the real problems that people will have with systems that are too complex and too “different” each time they go to use them. As Professor Sydney Winter of the Wharton School of Business in his paper “Towards a Neo-Shumpterian Theory of the Firm” notes.
Carrying out a new plan and acting according to a customary one are things as different as making a road and walking along it. (p.85) p. 9.
It is therefore imperative that we apply modularity theory to the design of the temporary organizations that make up these derivative organizations. From Professor Richard Langlois' paper “Modularity in Technology and Organization.”
What is new is the application of the idea of modularity not only to technological design but also to organizational design. Sanchez and Mahoney (1996) go so far as to assert that modularity in the design of products leads to - or at least ought to lead to modularity in the design of the organizations that produce such products. p. 19.
Remember we span the oil & gas industry and the service industry. The marketplace and the firm. To achieve the efficiency and effectiveness of interactions between the two industries, this approach is necessary. To incorporate modularity into the systems we build we have certain design considerations to include. In terms of the temporary organizations we are creating here for these operations, I think the key focus will be on standards.
Recently, Baldwin and Clark (1997, p. 86) have drawn on similar ideas from computer science to formulate some general principles of modular systems design. The decomposition of a system into modules, they argue, should involve the partitioning of information into visible design rules and hidden design parameters. The visible design rules (or visible information) consists of three parts.
- An architecture specifies what modules will be part of the system and what their function will be.
- Interfaces describe in detail how the modules will interact, including how they fit together and communicate.
- And standards test a modules conformity to design rules and measure the modules performance relative to other modules.
These visible pieces of information need to be widely shared and communicated. But contrast, the hidden design parameters are encapsulated within the modules, and they need not (indeed, should not) be communicated beyond the boundaries of the module. pp. 22 - 23.
The Costs of Operational Efficiency
We moved on from modularity to discuss “Dynamic Transaction Costs” in the Research & Capabilities module of the Preliminary Specification. We have discussed these costs in other modules by creating an account in the chart of accounts. This account specifies these costs when and where they are incurred. They are particularly relevant to the discussion in the Research & Capabilities module as Professor Langlois describes them “Transaction Cost Economics in Real Time” as;
Over time, capabilities change as firms and markets learn, which implies a kind of information or knowledge cost - the cost of transferring the firm's capabilities to the market or vice-versa. These "dynamic" governance costs are the costs of persuading, negotiating and coordinating with, and teaching others. They arise in the face of change, notably technological and organizational innovation. In effect, they are the costs of not having the capabilities you need when you need them. p. 99.
Constructing a temporary operational organization derivative of the Joint Operating Committee and populated with service industry representatives. This organization is based on the capabilities established in the “Dynamic Capabilities Interface” of the Research & Capabilities module. It is possible to incur "Dynamic Transaction Costs.” We are looking for an increase in economic performance from the oil & gas industry. We expect the division of labor and specialization to be strong elements of how increased performance is achieved. Having coordination and organization built into the “Dynamic Capabilities Interface” is how the oil & gas producer will achieve these higher levels of performance. In Professor Langlois “Transaction Cost Economics in Real Time.”
It is, Marshall says,
a general rule, to which there are not very many exceptions, that the development of the organism, whether social or physical, involves an increasing subdivision of function between its separate parts on the one hand, and on the other, a more intimate connection between them. Each part gets to be less and less self sufficient, to depend for its well being more and more on other parts... This increased subdivision of functions, or "differentiation," as it is called, manifests itself with regard to industry in such forms as the division of labor, and the development of specialized skill, knowledge and machinery: while "integration," that is, a growing intimacy and firmness of the connections between the separate parts of the industrial organism, shows itself in such forms as the increase of security of commercial credit, and of the means and habits of communication by sea and road, by railway and telegraph, by post and printing press. (Marshall, 1961, IV.viii.1 p.241). p. 101.
So in essence we have three major processes that incur dynamic transaction costs. One is the move from the firm to the Joint Operating Committee as the coordinator of operations. Secondly, the enhanced division of labor and specialization brings a further “subdivision of function between its separate parts.” And thirdly the movement to increase reliance on the marketplace. Therefore it is necessary to capture the role and responsibilities of everyone involved in the operation. This is to ensure that tasks are completed with operational objectives in mind. It will be this level of operational control that provides the Joint Operating Committee with successful operations.
Economic progress, then, is for Marshall a matter of improvements in knowledge and organization as much as a matter of scale economies in the neoclassical sense. We can see this clearly in his 'law of increasing return,' which is distinctly not a law of increasing returns to scale: 'An increase of labor and capital leads generally to improved organization, which increases the efficiency of the work of labor and capital' (Marshall, 1961, IV. xiii,2 p. 318) p. 101.
I would argue that the lack of operational organization by the oil & gas industry in today’s marketplace results in conflict between the oil & gas companies and the service industry. Leading to cost overruns. And if Marshall is correct, as he has over a century of proof, the solution will require an advanced and culturally enhancing number of Organizational Constructs. And in oil & gas that must involve the Joint Operating Committee the legal, financial, operational decision making, communication, cultural, innovation and strategic framework of the industry.
What are Capabilities?
We continue our review of Professor Richard Langlois’ research through the Research & Capabilities module of the Preliminary Specification. It is in the “Dynamic Capabilities Interface '' that we are seeking to document the "what" and "how,” or implicit knowledge, of the earth science or engineering capability, or operation the Joint Operating Committee will undertake. It is worthwhile to note at this point that tacit knowledge cannot be documented. Tacit knowledge will be invoked through the Job Order system. The depth of “knowledge, skills and experience" and ideas documented in the “Dynamic Capabilities Interface'' includes the members of the Joint Operating Committee, their roles and responsibilities, and field operations personnel. Detailing what and how they need to do their jobs to achieve the operation objective. In a paper entitled “Transaction Cost Economics in Real Time'' Professor Langlois notes:
Although one can find versions of the idea in Smith, Marshall, and elsewhere, the modern discussion of the capabilities of organization probably begins with Edith Penrose (1959), who suggested viewing the firm as a 'pool of resources'. Among the writers who have used and developed this idea are G.B. Richardson (1972), Richard Nelson and Sidney Winter (1982), and David Teece (1980, 1982). To all these authors, the firm is a pool not of tangible but of intangible resources. Capabilities, in the end, are a matter of knowledge. Because of the nature of specialization and the limits to cognition, organizations as well as individuals are limited in what they know how to do effectively. Put the other way, organizations possess a pool of more-or-less embodied 'how to' knowledge useful for particular classes of activities. pp. 105 - 106.
That’s an effective way to state what we're trying to achieve here. The “Dynamic Capabilities Interface” is a collection of capabilities the firm has for getting things done.
'Routines,' write Nelson and Winter (1982, p. 124), 'are the skills of an organization.' p. 106.
In this discussion as well as in any and all oil & gas field operations. Autopilot doesn't exist for these tasks. And the implications of the next quotation are far reaching.
Such tacit knowledge is fundamentally empirical: it is gained through imitation and repetition not through conscious analysis or explicit instruction. This certainly does not mean that humans are incapable of innovation; but it does mean that there are limits to what conscious attention can accomplish. It is only because much of life is a matter of tacit knowledge and unconscious rules that conscious attention can produce as much as it does. p. 106.
It will need to be the explicit instructions contained within the “Dynamic Capabilities Interface” that guide the field operation. Conscious attention necessary to follow the program is necessary. However, this is also about innovation. Further innovation can be achieved by using the Job Order system.
In a metaphoric sense, at least, the capabilities or the organization are more than the sum (whatever that means) of the 'skill' of the firm's physical capital, there is also the matter of organization. How the firm is organized - how the routines of the humans and machines are linked together - is also part of a firm's capabilities. Indeed, 'skills, organization, and technology are intimately intertwined in a functioning routine, and it is difficult to say exactly where one aspect ends and another begins' (Nelson and Winter, 1982, p. 104). p. 106.
It has been a long and difficult process to describe exactly what we capture in this interface. Capabilities are difficult to quantify and qualify. Added to that difficulty is the need to keep innovation at the forefront of the producers' and Joint Operating Committees' capabilities, and the challenge ahead is clear. We continue our review of Professor Richard Langlois’ paper “Transaction Cost Economics in Real Time” with our focus centered around earth science and engineering capabilities and those from the marketplace of service industry offerings.
One thing that can be stated for certain is that the Preliminary Specification is consistent with the industry culture. No producer firm seeks to internalize free market capabilities. The capital nature of the equipment, the geographical range of operations and the skills of the people employed would require the producer to have such extensive operations that they would lose focus on the task at hand, finding and producing oil & gas reserves. Using the service industry as a market is the only choice. The approach People, Ideas & Objects is proposed in the Research & Capabilities module. Is to control operations with military precision.
But often - and especially when innovation is involved - the links among firms are of a more complex sort, involving everything from informal swaps of information (von Hippel, 1989) to joint ventures and other formal collaborative arrangements (Mowery, 1989). All firms must rely on the capabilities owned by others, especially to the extent those capabilities are dissimilar to those the firm possesses. p. 108.
The “Dynamic Capabilities Interface” has never been conceived as a static repository of information. On the contrary it is a dynamic interface where the capabilities are constantly being updated as a result of changes in the market, the producer firm or Joint Operating Committee. These dynamic changes are reflections of the actions taken by these participants and are populated through a variety of inputs.
A market form of organization is capable of learning and creating new capabilities, often in a self reinforcing and synergistic way. Marshall describes just such a system when he talks about the benefits of localized industry.
The mysteries of the trade become no mysteries; but are as it were in the air and children learn many of them unconsciously. Good work is rightly appreciated, inventions and improvement in machinery, in processes and the general organization of the business have their merits promptly discussed: if one man starts a new idea, it is taken up by others and combined with suggestions of their own; and thus it becomes the source of further new ideas. And presently subsidiary trades grow up in the neighborhood, supplying it with implements and materials, organizing its traffic, and in many ways conducing to the economy of its materials. (Marshall, 2961, IV .x.3, p. 271) p. 120.
It is the job of the producer firm in some instances and the Joint Operating Committee in most instances to effectively and efficiently coordinate and control the operation. The marketplace must have the latest capabilities. In an Information Technology environment in which we find ourselves, that is not the issue. Having the people involved on the same page, understanding the proper command and control structure, the means to execute the operation and the appropriate objective is the issue. And that issue is handled in the Research & Capabilities and Knowledge & Learning modules of the Preliminary Specification. Yet at the same time, because we rely on the market, and are structured for innovation we can still rely on the benefits of both.
In this sense, the ability of a large organization to coordinate the implementation of an innovation, which is clearly an advantage in some situations, may be a disadvantage in other ways. Coordination means getting everyone on the same wavelength. But the variation that drives an evolutionary learning system depends on people being on different wavelengths - it depends, in effect, on out-breeding. This is something much more difficult to achieve in a large organization than in a disintegrated system. Indeed, as Cohen and Levinthal (1990a, p. 132) point out, an organization experiencing rapid change ought in effect to emulate a market in its ability to expose to the environment a broad range of knowledge gathering 'receptors'. p. 120.
And
"Vertical integration, I argued, might be most conducive to systemic, integrative innovation, especially those involving process improvements when demand is high and predictable. By contrast, vertical integration may be less desirable - and may be undesirable - in the case of differentiation or autonomous innovations. Such innovations require less coordination, and vertical integration in such cases may serve only to cut off alternative approaches. Moreover, disintegration might be most beneficial in situations of high uncertainty: situations in which the product is changing rapidly, the characteristics of demand are still unknown, and production is either unproblematical or production costs play a minor role in competition. In such cases the coordinating benefits of vertical integration are far outweighed by the evolutionary benefits of disintegration." pp. 120 - 121.
If running a successful oil & gas company was easy everyone would do it. We certainly are moving into a challenging time for a challenging business. Those that want to step up will need the organization defined and supported by the software the firm and Joint Operating Committee use. Software that documents the producer firm's earth science and engineering capabilities. And the service industries' market offerings. Software like People, Ideas & Objects Preliminary Specifications Research & Capabilities module.