McKinsey The Next Step in Innovation
The creation of knowledge, products, and services by online communities of companies and consumers is still in its earliest stages. Who knows where it will lead
Distributed cocreation is too new for us to draw definitive conclusions about whether and how companies should implement it. But our research into these online communities and our work with a number of open-innovation pioneers show that it isn’t too soon for senior executives to start seriously examining the possibilities for distributed cocreation or to identify the challenges, such as the ownership of intellectual property and increased operational risk, they face in adopting it.Too late. This community has locked up the Intellectual Property (IP) of using the Joint Operating Committee (JOC) as the key organizational structure of the innovative oil and gas producer. This is to the benefit of all those who provide services to the industry based on the People, Ideas & Objects software. This also takes the point of view that many within the oil and gas industry, oil and gas companies and their suppliers such as accounting firms, have a date with destiny. That much of the ownership of the producing assets and the work done in the service industries will pass to new and faster service providers. What the current market meltdown is saying is that the bureaucracies are no longer able to sustain our way of life and are uncompetitive. They therefore will be forced to liquidate in rapid fashion leaving the People, Ideas & Objects community to pick up the pieces. The users will be the ones providing the human resources and service business, the investors will be able to take ownership of the oil and gas facilities and they will all run on the software designed and developed by this community. At least that is the way I see it with these new rose colored glasses.
While distributed cocreation does seem promising, it isn’t entirely clear what capabilities companies will need (or how they will organize those capabilities) to make the most of it. Many of the answers will become clear as companies gain greater experience with various open-innovation approaches, including distributed cocreation. But a few challenges are already apparent.
- Attracting and motivating co-creators.
- Structuring problems for participation.
- Governance mechanisms to facilitate co-creation.
Communities are productive when they have clear rules, clear leadership, and transparent processes for setting goals and resolving conflicts among members. Sun Microsystems, for instance, developed its Solaris operating system, cocreated with a global community of software developers, in the early 1990s. The company established a board, including two Sun employees and a third member from the larger software community, charged with loosely overseeing the project’s progress. Even then, by the way, the community wanted Sun to relinquish more control.This needs to be dealt with as well. I am hesitant to suggest anything more then what has been stated in the Security & Access Control module. A governance structure will have to be built in order to make sure that the software product and the communities associated service offerings are developed in the best manner possible. This I think is a key area where McKinsey may be able to help in identifying the means and methods.
The leadership must also maintain a cohesive vision, since there is always a risk that community members will “fork” intellectual property and use it to develop their own cocreated product or service. Mozilla, the online application suite distributed by the Mozilla Foundation, was cocreated by a software community. As the programs were being developed, two contributing engineers, dissatisfied with the project’s direction, used the Mozilla code to create the Firefox Web browser. Community leaders eventually made it the primary supported browser.
- Maintaining quality.
Many cocreating online communities assume that “crowds” know more than individuals do and can therefore create better products; as the open-source-software expert Eric S. Raymond has said, “Given enough eyeballs, all bugs are shallow.” It is far too early to know with certainty if this idea holds true across all kinds of products, but a growing consensus maintains that in software development, at least, distributed cocreation is a ticket to quality. A study published in the European Journal of Information Systems in 2000, for instance, noted that “open-source software often attains quality that outperforms commercial proprietary” approaches. What’s more, a December 2005 study published in the scientific journal Nature concluded that Wikipedia’s entries on scientific subjects were generally as accurate as those in the Encyclopædia Britannica. Still, some have questioned these conclusions and the accuracy or insights of the entries on which they were based.I did mention that this was open source, but I don't think I stated why it is open source. The need for the producers to be able to ensure that their use of the application is as it seems. They need the ability to go to the code repository and review the actual code that does xyz for them to ensure that the software is done right. They cannot run the binary, only I can do that based on the license, the producer can only review the code.
Lessons from communities
Although it is still too early to develop useful frameworks for success with cocreation, they will no doubt emerge over the next few years. Meanwhile, some lessons about how to proceed are coming out of both the consumer and the professional online communities.This area of communities and their development is new, and as a result of the Internet. How it develops and how to encourage that development will be something that we should consider taking on as a research project within the community. Just a suggestion. McKinsey has some interesting point of view in the following sections.
These numbers suggest that people are more and more willing to participate with companies online and that companies can tap into that willingness today.Granted many people can contribute in the short term, but this is a long term permenant software development project. And the community itself will fill in the areas that are necessary for the producer to remain as profitable as can be. But the ability to sustain this in the long run is on the basis that the community is compensated for their time and effort in working with the developers and working with the producers. And I am on that job of raising the financial and other resources.
Even the most advanced businesses are just taking the first few steps on a long path toward distributed cocreation. Companies should experiment with this new approach to learn both how to use it successfully and more about its long-term significance. Pioneers may have ideas about opportunities to capture value from distributed cocreation, but fresh ones will appear. To benefit from them, companies should be flexible about all aspects of these experiments.
Technorati Tags: People's development IP McKinsey Community