Innovative Management: A conversation with Gary Hamel and Lowell Bryan.
The McKinsey Quarterly has issued a new article of interest to this blog and its community of users. Subtitled "Forward-looking executives must respond to the growing need for a new managerial model." Words that tweak my attention, and when I read the first paragraph, I know fundamentally that we are on the right track in terms of where the oil and gas industry needs to move.
"Sometime over the next decade" warns renowned strategy guru Gary Hamel in his new book, "The Future of Management," your company will be challenged to change in a way for which it has no precedent." What's even more worrisome, he argues, is that decades of orthodox management decision-making practices, organizational designs, and approaches to employee relations provide no real hope that companies will be able to avoid faltering and suffering painful restructurings.and
McKinsey partners Lowell Bryan and Claudia Joyce, in their recently published book, "Mobilizing Minds", arrive at a similar conclusion from a slightly different perspective. They find that the 20th century model of designing and managing companies, which emphasized hierarchy and the importance of labor and capital inputs, not only lags behind the need for companies today to emphasize collaboration and wealth creation by talented employees but also actually generates unnecessary complexity that works at cross-purposes the those critical goals.To argue their points one would be required to articulate the advantages of the hierarchy and its alter ego, the bureaucracy. Since I have been critical of this form of organizational structure, I won't be capable of arguing the point. It is clear to the majority of the world that the hierarchy was established in the 20th century and did indeed die towards the end of that century. Its existence today is an impediment to society moving forward in this new era of technology, peak oil, globalization and a wide assortment of other changes. I would challenge anyone who would argue the need for the hierarchy for the next 20 or even 5 years. The sooner we realize this, the more quickly we can adapt to the challenges that face us.
In oil and gas I have discovered fierce resistance to the ideas that I write about here. The majority of this resistance originates from the official hierarchy. Yet it is a point of contradiction that I can also appeal to the individual within the hierarchy, and its most vocal supporter, and have them willingly participate in this project. I am not asking anyone to fall on their sword and sacrifice their careers and pensions. Only to participate freely in these developments so as to ensure that their individual transition between the two organizational constructs is as profitable and as smooth for the people involved. This point does not need to be marketed or sold the people are willing. As we become more organized we will be able to continue with the construction of the software as the user moves closer and closer to their gold watch. The people that I need to appeal to are the oil and gas investor. They need to be identified so that they can see these developments are the best area and means in which they should operate their oil and gas assets. Here the McKinsey article begins the associated thought process starting with the executive.
Forward-looking executives will respond to this looming challenge, these authors conclude, by bringing the same energy to innovative management that they now bring to innovative products and services.Why? Because they will be told to by their Board of Directors, or directly from their shareholders. When is the question that I would ask? The associated costs of this application are in the range of a few hundred million dollars. The producers today will need to see the writing on the wall before they are able to fund this development. And that is why I spend none of my time attempting to win these executives over. Its a fools game and I have a willing and able critical resource, the users, who are not confused as to where their future lies. The group that I must appeal to is the disgruntled shareholder. How much of the asset securitization debacle currently brewing in the hosing market is symptomatic of the disconnect between ownership and management. How much of this issue is associated with the shareholder being the fundamental key to the hierarchy's success? And where does the investor turn in order to mitigate these risks?
The opportunity is substantial. Against the backdrop of the digital age's dramatic technological change, ongoing globalization, and the declining predictability of strategic-planning models, only new approaches to managing employees and organizing talent to maximize wealth creation will provide companies with a durable competitive advantage. It won't be easy. As companies discard decades of management orthodoxy, they will have to balance revolutionary thinking with practical experimentation to feel their way to new, innovative management models.In response to the first interview question "What is the opportunity both of you have identified and how did you spot it?" Gary Hamel responds;
For almost 20 years I've tried to help large companies innovate. And despite a lot of successes along the way, I've often felt as if I were trying to teach a dog to walk on his hind legs. Sure, if you get the right people in the room, create the right incentives, and eliminate the distractions, you can spur a lot of innovation. But the moment you turn your back, the dog is on all fours again because it has quadrupled DNA, not biped DNA.
So over the years, it's become increasingly clear to me that organizations do not have innovation DNA. They don't have adaptability DNA. This realization inevitably led me back to a fundamental question: what problems was management invented to solve, anyway?
When you read the history of management and of early pioneers like Frederick Taylor, you realize that management was designed to solve a very specific problem -- how to do things with perfect replicability, at ever-increasing scale and steadily increasing efficiency.
Now there's a new set of challenges on the horizon. How do you build organizations that are as nimble as change itself? How do you mobilize and monetize the imagination of every employee every day? How do you create organizations that are highly engaging places to work in? And these challenges simply can't be met without reinventing our 100-year-old management model.Bingo, Lowell Bryan responds to the same question;
I arrived at the same point from a slightly different perspective. McKinsey asked me about 12 years ago to try to understand the impact of technology and globalization on our clients. We concluded that these forces were creating a fundamental discontinuity. Or to put it differently, that technology and globalization were creating a set of opportunities that didn't exist before.
We observed that companies were struggling to take advantage of the opportunities created by digitization and globalization because their organizations were not designed for this new world.Responding to the question "Are the thinking-intensive industries driving what Gary is talking about?" Lowell Bryan responds;
New organizational models are needed in all industries because all companies engage in thinking-intensive work. The traditional, hierarchically based 20th century model is not effective at organizing the thinking-intensive work of self-directed people who need to make subjective judgements based upon their own special knowledge. ... That's where the value is today. The winners will be those that enable their thinking-intensive employees to create more profits by putting their collective mind power to better use.The remainder of the interview focuses on the people and the collective brain power of an organization to solve problems. This is the objective in building this software, and I will leave it to the interested readers to download the McKinsey article by clicking on the title of this entry. (Registration required) It is important to remember this software will be built to explicitly to support the Joint Operating Committee, the natural form of organization in the industry. With the information technologies that are available today, the ability to achieve what is discussed in this McKinsey interview is possible for the energy industry. I think we should get started today.
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