OCI Knowledge & Learning, Part IV
Defining Tacit and Explicit Knowledge
We now want to discuss how capabilities are viewed by the users of the information in the interfaces of the Knowledge & Learning module of the Preliminary Specification. A capability listed within the "Dynamic Capability Interface" would contain a great deal of information regarding the operation. It would be inefficient to have everyone reading the same text repeatedly. And that is why we have computers. We want to also discuss the different types of knowledge (tacit and explicit, or formal knowledge) and note the deficiencies in recording tacit knowledge. I’ll quote Professor Richard Langlois’ paper “Transaction Cost Economics in Real Time."
'Routines,' write Nelson and Winter (1982, p. 124), 'are the skills of an organization.' p. 106.
When the user is presented with a view of the capabilities within the “Planning & Deployment Interface” they are provided with several different views of the same data. One is the comprehensive view of the capabilities (explicit knowledge) which includes the full extent of the capabilities. Another is just the changes since the last time the user viewed the document. This can be presented to the user by fading the already viewed text by 50% so that only the updated information stands out. Leaving the user to learn just what has changed in the capabilities since the last time they were seen. There should also be annotations for the user to learn who authored the changes and when they were authored. This is so that if there are any follow up questions they’ll know who to contact. Please see the Blockchain module for this feature implementation.
A capability includes explicit knowledge of the operation as well as information about who is responsible for tacit knowledge. Having this information updated by reviewing only the clear text will enable the user to get up to speed on the changes within seconds. Since the capabilities will be the source for all of the people who are working on the operation, everyone will be on the “same page” in terms of the most up to date capabilities and the individuals who are responsible for them.
Such tacit knowledge is fundamentally empirical: it is gained through imitation and repetition not through conscious analysis or explicit instruction. This certainly does not mean that humans are incapable of innovation; but it does mean that there are limits to what conscious attention can accomplish. It is only because much of life is a matter of tacit knowledge and unconscious rules that conscious attention can produce as much as it does." p. 106.
Getting a handle on these interfaces is vital to a dynamic, innovative, accountable and profitable oil & gas producer. Although this may seem like an academic exercise to some, they are core to the Joint Operating Committee and the producer's values. It is the actions and interactions that are derivative of these capabilities that will determine the success or failure of an innovative and profitable oil & gas firm.
In a metaphoric sense, at least, the capabilities of the organization are more than the sum (whatever that means) of the 'skill' of the firm’s physical capital, there is also the matter of organization. How the firm is organized - how the routines of the humans and machines are linked together - is also part of a firm's capabilities. Indeed, 'skills, organization, and technology are intimately intertwined in a functioning routine, and it is difficult to say exactly where one aspect ends and another begins' (Nelson and Winter, 1982, p. 104). p. 106.
And
But often - and especially when innovation is involved - the links among firms are of a more complex sort, involving everything from informal swaps of information (von Hippel, 1989) to joint ventures and other formal collaborative arrangements (Mowery, 1989). All firms must rely on the capabilities owned by others, especially to the extent those capabilities are dissimilar to those the firm possesses. p. 108.
It should be noted that each capability listed in the “Dynamic Capabilities Interface” is assigned a unique number distinct within the oil & gas industry. That way when they are presented to the Joint Operating Committee there will be no confusion as to the number of the capability selected. This technically isn’t an issue, however, with the interactions between multiple producers in multiple Joint Operating Committees it is a necessity.
Additionally, we can use the football analogy to describe how a property employs X capability. Everyone has access to that capability and can review the explicit information contained within the document. This includes engineers and geologists from the various producer firms that participate in the Joint Operating Committee. It also includes field operations representatives contracted to provide services. Everyone works from the “same page” in terms of operations expectations.
Upon selection of X capability, people's roles and responsibilities are assigned through Industrial Command & Control through the "Planning & Deployment Interface." This will impose a chain of command on how the operation is run and who has what authority over what operation. Additionally the AFE associated with the operation will be included with the “Planning & Deployment Interface'' to impose budgetary control over the operation. Lastly the Job Order system is made available to implement the commands to execute the operation. It is here, the “Planning & Deployment Interface'' where the operational budget, command and control, execution and authorization are planned for and managed. As we have mentioned elsewhere, innovation and free markets are what we seek to establish in the service industry and the greater oil & gas industry. This however does not preclude high levels of tight operational control during large, costly, critical science and technologically based operations.
The People, Ideas & Objects Preliminary Specification moves the innovative and profitable oil & gas producer to the “decentralized production model," where the ability to shut in marginal production is possible during times of volatile energy prices. The decentralized production model, as we have discussed in other modules, also reduces shut-in productions royalty, operational and overhead costs to zero. It is during these times of low oil & gas prices that the Joint Operating Committee can review the capabilities provided to it by the participating producers in the “Dynamic Capabilities Interface.” This review will be to determine which capabilities can be deployed that will reduce the Joint Operating Committee cost of operation, or enhance the revenues and return the property to production and profitability sooner. Operational control, review and deployment of the participating producers' state of the art capabilities are two of the key attributes of the Knowledge & Learning module.
Professor Richard Langlois' paper entitled “Chandler in a Larger Frame: Markets, Transaction Costs, and Organization Form in History.” Provides us with a focus on tacit knowledge and how that is handled in the Knowledge & Learning module of the Preliminary Specification. Recall that tacit knowledge cannot be captured in the “Dynamic Capabilities Interface" or anywhere. Only explicit knowledge can be recorded. The fact that you can only record “textbook” knowledge is a limitation that all systems must deal with. The knowledge captured in the “Dynamic Capabilities Interface” is very rich and includes the information necessary to undertake the operation from the point of view of all of the people involved. Included in that information are the roles and responsibilities of the individuals who will be in charge and control of the operation. They are the ones with tacit knowledge of the operation.
A brief note to mention in the Preliminary Specification. Our software will capture the implicit knowledge of industry administration & accounting. And our user communities service provider organizations will deliver our software in combination with their tacit knowledge in the form of their services. From Professor Richard Langlois’ paper “Capabilities and Governance the Rebirth of Production in the Theory of Economic Organization.”
Much knowledge - including, importantly, much knowledge about production - is tacit and can be acquired only through a time-consuming process of learning by doing. Moreover, knowledge about production is often essentially distributed knowledge: that is to say, knowledge that is only mobilized in the context of carrying out a multi-person productive task, that is not possessed by any single agent, and that normally requires some sort of qualitative coordination - for example, through direction and command - for its efficient use. pp. 13 - 14.
Direction, or command and control, is exercised through Industrial Command & Control, the AFE associated with the operation and the Job Order System of People, Ideas & Objects Preliminary Specification. Having these three tools available allows tacit knowledge to be deployed in a highly controlled environment. With Industrial Command & Control, multi-person tacit knowledge can be mobilized and coordinated effectively. The AFE controls the program budget. And the Job Order System enables the execution and documentation of individual orders and commands. The “Dynamic Capability Interface'' provides the resource for all people to determine their role and responsibility. This will ensure everyone is on the same page regarding the operation's objectives and deliverables. Lastly, any element of the Preliminary Specification will be able to be right clicked to invoke an accounting or administration process that a user may need to support the operation. An example might be a dynamically generated, or live, actual cost to date for AFEs.
In a world of tacit and distributed knowledge - that is, of differential capabilities - having the same blueprints as one competitor is unlikely to translate into having the same costs of production. Generally, in such a world, firms will not confront the same production costs for the same type of productive activity. Moreover, the costs that can make transacting difficult, and may lead to internalization, can go beyond those that arise in the course of safeguarding against opportunism or damping moral hazard through monitoring or incentive contracts. In such a world, economic activity may be afflicted with "dynamic transaction costs," the costs that arise in real time in the process of acquiring and coordinating productive knowledge. (Langlois 1992; Langlois and Robertson 1995) and which are different in nature from the transaction costs that are caused by problems of aligning incentives. This, in turn, implies that capabilities may be interpreted as a distinct theory of economic organization.pp. 14 - 15.
Members of one firm may quite literally not understand what another firm wants from them (for example, in supplier contracts) or is offering them (for example, in license contracts). In this setting, the costs of making contacts with potential partners, of educating potential licensees and franchisees, of teaching suppliers what it is one needs from them, and the like become very real factors determining where the boundaries between firms will emerge. p. 19.
We should remember that participants in any operation come from a variety of organizations. They will be due to a pooling of partnerships represented by the Joint Operating Committee. And the representatives of the field service industry who provide services to the operation. All of these people have the tacit knowledge necessary for the operation to succeed. It needs to be coordinated and directed to be effective. It is with these four tools - the “Dynamic Capabilities Interface,” the Industrial Command & Control, the AFE and the Job Order System of the Preliminary Specifications Knowledge & Learning module that tight operational control of any oil & gas operation will be available to the Joint Operating Committee.
Learning, Then Operational Control
Having tight operational control during operations leads to a situation where learning opportunities may seem limited. However, the very temporary nature of the operation should lead to marketplace dynamics providing for further learning opportunities. Quotations in this section will be from Professor Richard Langlois’ paper “Transaction Cost Economics in Real Time."
A market form of organization is capable of learning and creating new capabilities, often in a self reinforcing and synergistic way. Marshall describes just such a system when he talks about the benefits of localized industry. (Marshall, 2961, IV .x.3, p. 271) p. 120.
In many ways the characteristics of a learning environment are different from those of an environment designed for operational control. Professor Langlois talks about getting everyone on the same wavelength as one of the objectives of operational coordination. And we have done that by unifying everyone around the capabilities in the “Dynamic Capabilities Interface." This is counter to learning organizations' needs.
In this sense, the ability of a large organization to coordinate the implementation of an innovation, which is clearly an advantage in some situations, may be a disadvantage in other ways. Coordination means getting everyone on the same wavelength. But the variation that drives an evolutionary learning system depends on people being on different wavelengths - it depends, in effect, on out-breeding. This is something much more difficult to achieve in a large organization than in a disintegrated system. Indeed, as Cohen and Levinthal (1990a, p. 132) point out, an organization experiencing rapid change ought in effect to emulate a market in its ability to expose to the environment a broad range of knowledge gathering 'receptors'. p. 120.
So how are these two opposing and contradictory objectives paired together in one module? There are phases of when the team is put together, understanding what the operation is and learning the capabilities to be deployed. Bringing in the latest field operations staff and equipment for the job. These are times when learning occurs throughout the group. Then the operational control phase begins in which nothing but the plan's execution is the group's concern. Learning is over when this happens. There is however, a point at the end of the operation in which the group should input the lessons they learned into the “Lessons Learned Interface."
How would learning proceed in a system of decentralized capabilities? As I have already suggested, progress would take place autonomously within the decentralized stages. There would be no need for integration unless a systemic innovation offering superior performance arrives on the scene. Indeed, as we have seen, fixed task boundaries and standardized connections between stages might make innovation difficult with the existing structure, requiring a kind of creative destruction. (Schumpeter, 1950). p. 121.
As members of the Joint Operating Committee, the "Lessons Learned Interface" is presented to them. Results are also presented in both the Research & Capabilities and Compliance & Governance modules of the producer firm who initiated the capability. This is for all Joint Operating Committees the producer participates in. The "Dynamic Capabilities Interface" allows them to update specific capabilities. Members of the governance team can see if systemic errors are made throughout the organization.
Although they are at opposite ends of the innovation scale. Operational control and learning within one module make sense when feedback from those operations is critical to future operations. Learning is a part of innovation and it must update the firm's capabilities and Joint Operating Committees to build value over the long term.
Specialization and the Division of Labor
We want to discuss specialization and the division of labor with respect to the Joint Operating Committee. We also want to discuss what we can expect in the future as a result of demands for more energy. Quotations in this section will be from Professor Richard Langlois’ paper “The Vanishing Hand: The Changing Dynamics of Industrial Capitalism."
It will be through the “Dynamic Capabilities Interface” that the specialization and division of labor is most apparent. The volume of vendors and suppliers used to conduct an operation will be higher than currently. Through the further specialization of tasks in the field, the Dynamic Capabilities Interface will need to capture the explicit knowledge of those in the field. This specialization and division of labor is necessary for an expansion in economic output.
The basic argument - the vanishing hand hypothesis - is as follows. Driven by increases in population and income and by the reduction of technological and legal barriers to trade, the Smithian process of the division of labor always tends to lead to finer specialization of function and increased coordination through markets, much as Allyn Young (1928) claimed long ago. But the components of that process - technology, organization, and institutions - change at different rates. p. 3.
I would suggest that the extent of possible changes in the current market is constrained by current ERP technologies. Having SAP or other ERP systems that do not focus on capabilities or specialization is the issue. When we look at modules like the Resource Marketplace module of the Preliminary Specification and see the “Gap Filling Interface” and note that its sole purpose is to expand the division of labor and specialization in the Resource Marketplace. In order for these interactions to develop, these constraints imposed by ERP systems must be lifted.
But with further growth in the extent of the market and the evolution of institutions to support exchange, the central management of vertically integrated production stages is increasingly succumbing to the forces of specialization. pp. 3 - 4.
Rather it is an argument that, in a population sense, large vertically integrated firms are becoming less significant and are joining a richer mix of organizational forms. p. 4.
We have with the Preliminary Specification the coordination of the operation in the Knowledge & Learning module by the Joint Operating Committee. We also have the full extent and encouragement of the market in the Resource Marketplace module. It is not by accident that these two modules work together to provide both rich markets and strong operational control for the Joint Operating Committee.
Industrial structure, then, is really about two interrelated but conceptually distinct systems: the technology of production and the organizational structure that directs production. pp. 6.
Industrial structure is an evolutionary design problem. pp. 6.
It was one of the founding insights of transaction-cost economics that the technological system does not fully determine the organizational system (Williamson 1975). Organization's - governance structure - bring with them their own costs, which need to be taken into account. But technology clearly affects organization. pp. 6.
Like a biological organism, an organization confronts an environment that is changing, variable and uncertain. pp. 6.
Also like biological organisms, business organizations differ in the mechanisms they use to process information and to deal with variation and uncertainty. Nonetheless, as James Thompson (1967, p. 20) argued, all organizations respond to a changing environment by seeking to "buffer environmental influences by surrounding their technical cores with input and output components." pp. 7.
Or as we like to say, SAP is the bureaucracy. To enable the market, specialization, the division of labor and the coordination of operations require technology and organization. We can all agree that the Joint Operating Committee is the key organizational construct of a dynamic, innovative, accountable and profitable oil & gas producer. It is the legal, financial, operational decision making, cultural, communication, innovation and strategic framework of an innovative producer.
The Joint Operating Committee will coordinate field operations. Furthermore, the People, Ideas & Objects Preliminary Specification needs to identify and support these markets and changes. We want to discuss how these changes will come about and the probable speed at which they will occur. This is given that everything these markets needed in terms of market supporting institutions was available. Quotations come from Professor Richard Langlois' paper “Institutions, Inertia and Changing Industrial Leadership.”
Ruttan Hayami (1984) have proposed a theory of institutional change that is relevant to my story of organizational and institutional change. As they see it, changes in relative scarcities, typically driven by changes in technology, create a demand for institutional change by dangling new sources of economic rent before the eyes of potential institutional innovators. Whether change occurs will depend on whether those in a position to generate it - or to block it - can be suitably persuaded. Since persuasion typically involves the direct or indirect sharing of the available rents, the probability of change increases as the rents increase. And the more an institutional or organization system becomes misaligned with economic realities, the more the rents of realignment increase. pp. 36 - 37.
It is profit motivated service providers and service industry participants that see the opportunity to make a substantial change for their clients and their own situation. One that is more enduring and profitable. That is the motivation for the change that will transition these groups to the marketplace. They will see alternative ways of organizing their firms, or have firms start up. This will provide for further specialization of their skills, experience and knowledge.
Thus the vanishing hand is driven not just by changes in coordination technology but also by changes in the extent of markets - by increasing population and income, but also by the globalization of markets. Reductions of political barriers to trade around the world are having an effect analogous to the reduction of technological barriers to trade in the America of the nineteenth century (Findlay and O'Rourke 2002). Is this a revolution or the continuation of a long - standing trend? Again, the answer depends on one's perspective. My argument is that, just as the American "globalization" after the Civil War was revolutionary in its systemic reorganization of production toward standardization and volume, the new era is revolutionary in its systemic de-verticalization in response both to changes in coordination technology and to plain-old increases in the extent of markets. pp. 52 - 53.
As we’ve discussed, these markets must have a dedicated software development team to support growth and change. The Joint Operating Committee, the producer firm and the service industry marketplace all need People, Ideas & Objects available to change the software to meet these growing and dynamic needs. Without the ability to change technology, organizations will remain stagnant and unchanged. Despite the demands for change nothing will happen without software modification first.